FAQs

General

Do I require an account to purchase products on ARESA?
What is invitation reward system?
What is a invitation URL?
What is ARESA Wallet? Why do I need it?
What is ARESA Credit? Why do I need it?
Where can I find out more about ARESA’s membership benefits?
Are ARESA’s products authentic?

Wallet and Credits

What is ARESA Wallet? Why do I need it?
What is ARESA Credit? Why do I need it?
If I have balance in my ARESA Wallet, can I transfer the amount back to ARESA Credits?
I have topped up my ARESA Wallet by mistake, can I request a refund?
Why didn’t I receive my rebates and rewards?
Why does ARESA only provide its products and services in Singapore?

Invitation Reward System

What is a invitation URL?
The invitation URL is not working, what am I doing wrong?
Why did I not earn any rebates or ARESA Credits after purchasing products?
How do I transfer ARESA Credits into ARESA Wallet?
How much rebates do I earn and what is Unpaid/Paid Credits?
Where can I find out more about ARESA’s membership benefits?

Orders

I have made a mistake in my purchase order, can I make amendments?
How do I know if my purchase order is confirmed?
Can my purchase orders be cancelled and refunded?
What other ways am I able to place my purchase order?
Where can I find my order ID?
What happens if I would like to request for an item that is not available/out of stock?
What happens after I made my purchase orders?
How long after order confirmation will I receive my items?
What do I do if I received a faulty product?

Payment

Will safety and security be a concern when I shop at ARESA?
What methods do I have to purchase products on ARESA?
Can I change my payment or delivery method?
What payment methods are available?
Will there be other surcharges?

Delivery and Collection

What will the delivery process be like?
For Small Orders
For Large Orders
When do you deliver?
Where do you deliver to?
How much is the shipping fee?
Will there be a re-delivery charge?
Can I opt for self-collection? How do I need request for it?
I have not received my items even after the stipulated timing, what can I do?
What do I do if I receive an item with defects like cracks and damaged?
Is PO BOX a viable delivery location?
I have missed the product collection as I was not at home, what should I do?

Product Returns

What happen if I received the incorrect or defective items?
I changed my mind about the products I have ordered, can I return it or ask for a refund?

Others

How fast will I get a reply to my enquiries?
Are ARESA’s products authentic?
Is it safe to shop with ARESA? Will my personal information be shared with third parties?
I can’t seem to find the product I like.
Does ARESA offer product samples?

 

General


Do I require an account to purchase products on ARESA?
ARESA requires our customers to register an account before purchasing products on our platform, as it allows for a more personalised shopping experience. And also by registering with ARESA, members are able to receive rebates whenever they purchase products on ARESA and stand to gain other rewards in the future!

You will require both a unique email address and phone number to register an account with ARESA.


What is an invitation reward system?
ARESA uses an invitation reward system where all our members can participate in.
By inviting your friends or family members onboard through your own unique invitaton URL, you and your invitees will be able to earn bonus ARESA Credits on ARESA.

For more information, you can find out more about ARESA’s Membership benefits by checking out the Member Benefits tab.


What is a invitation URL?
By sharing your unique invitation URL with your friends or family members, you stand to gain ARESA Credits!
When your friends registered an account using your invitation URL, you will receive ARESA Credits when they start purchasing products or top up their ARESA wallet!

You can locate your invitation URL in your account page, under Invitation Reward Area.


What is ARESA Wallet? Why do I need it?
All members are able to top up their wallet in the account page and use these funds to purchase on ARESA platform. The more funds you top up into ARESA wallet in one go, the more ARESA Credit rebates you will be able to receive. Members can then request to transfer their ARESA Credits to their ARESA Wallet in order to use it for future purchases.

You can top up your ARESA Wallet via the My Account page. The minimum top-up amount will be $10.

Please do note that product purchases using funds in ARESA Wallet will not earn you ARESA Credits.

To learn more about the rebate percentages, check out the Member Benefits tab.


What is ARESA Credit? Why do I need it?
ARESA Credits are rebates earned by members either by purchasing products on ARESA or topping up their ARESA Wallet.
Members are able to request to convert these ARESA Credits into funds in their ARESA Wallet and use it for future purchases.

More plans will be held for ARESA Credits in the future.

For more information, you can find out more about ARESA’s Membership benefits by checking out the Member Benefits tab.


Where can I find out more about ARESA’s membership benefits?
You can find out more about ARESA’s Membership benefits by checking out the Member Benefits tab.


Are ARESA’s products authentic?
All ARESA products are 100% authentic. ARESA ensures that our products are authentic by working with reputable suppliers in Korea.

 

Wallets


What is ARESA Wallet? Why do I need it?
All members are able to top up their wallet in the account page and use these funds to purchase on ARESA platform. The more funds you top up into ARESA wallet in one go, the more ARESA Credit rebates you will be able to receive. Members can then request to transfer their ARESA Credits to their ARESA Wallet in order to use it for future purchases.

You can top up your ARESA Wallet via the My Account page. The minimum top-up amount will be $10.

Please do note that product purchases using funds in ARESA Wallet will not earn you ARESA Credits.

To learn more about the rebate percentages, check out the Member Benefits tab.


What is ARESA Credit? Why do I need it?
ARESA Credits are rebates earned by members either by purchasing products on ARESA or topping up their ARESA Wallet.
Members are able to request to convert these ARESA Credits into funds in their ARESA Wallet and use it for future purchases.

More plans will be held for ARESA Credits in the future.

For more information, you can find out more about ARESA’s Membership benefits by checking out the Member Benefits tab.


If I have balance in my ARESA Wallet, can I transfer the amount back to ARESA Credits?
No. All members should take note that once the transfer request is processed, it will not be possible to transfer the amount back to ARESA Credits.


I have topped up my ARESA Wallet by mistake, can I request a refund?
No. All members should take note that once ARESA Wallet is topped up, no refunds are allowed.


Why didn’t I receive my rebates and rewards?
If you did not receive your rebates after your purchase or after topping up your wallet, please contact ARESA at rewards@aresa.sg with your username and order ID.

Please do note that purchasing with funds in ARESA Wallet will not entitle you to ARESA Credits.

In the email, provide us with your username as well as the affected order ID number, we will get back to you as soon as possible.


Why does ARESA only provide its products and services in Singapore?
ARESA strives for perfection in our service, hence we will be placing our focus in Singapore first before expanding into other countries.

 

Invitation Reward System


What is a invitation URL?
ARESA uses an invitation reward system whereby all our members can participate in.

By sharing your unique invitation URL with your friends or family members, you stand to gain ARESA Credits! When your friends registered an account using your invitation URL, you will receive ARESA Credits when they start purchasing products or top up their ARESA wallet!

You can locate your invitation URL in your account page, under Invitation Reward Area.
Start sharing now!


The invitation URL is not working, what am I doing wrong?
Our invitation system requires you to enable cookies on your web browser. If you have your web browser cookies disabled, please enable them to fully experience ARESA’s Invitation Reward System.

Please log off the current account or use incognito mode before using an invitation URL to register an account. This is to ensure that you will be an invitee with invitation URL holder.

If you encounter any problems with the system, please email us at info@aresa.sg.


Why did I not earn any rebates or ARESA Credits after purchasing products?
Please do take note that using funds from ARESA Wallet to purchase products will not entitle you to ARESA Credits. Credits can only be earn when there is a credit card transaction.

If you did not receive credits after credit card transactions, please email us at rewards@aresa.sg.


How do I transfer ARESA Credits into ARESA Wallet?
Please proceed to My Account > Invitation Reward System > Request Payout.

You will require at least a minimum of $10 ARESA Credits to request a payout.
This is to prevent foul play or vandalism.

A 5 percent administrative charge will also be applied to the amount you requested for payout.


How much rebates do I earn and what is Unpaid/Paid Credits?
ARESA Credits can be earned by purchasing products or topping up ARESA Wallet. The amount of credits you earn will depend on how much you purchase. You can refer to the table below:

Unpaid Credits are credits that you can request for transfer to ARESA Wallet. Paid Credits are credits that you have successfully transferred.

For more information, please check out our Member Benefits tab.


Where can I find out more about ARESA’s membership benefits?
You can find out more about ARESA’s membership benefits by checking out the Member Benefits tab.

 

Orders


I have made a mistake in my purchase order, can I make amendments?
No, ARESA do not allow amendments as payment will be processed once order has been confirmed.
Please do ensure that your orders are correct before checking out from ARESA.


How do I know if my purchase order is confirmed?
A confirmation email will be sent out to your email once you have confirmed your purchase and payment has been processed.
Your order is not confirmed until you receive a confirmation email. If you cannot locate your confirmation email, please check the Junk/Spam folder of your email.


Can my purchase orders be cancelled and refunded?
Currently, ARESA does not accept order cancellation and order refund once the order has been confirmed.
Please do take extra care when ordering products to prevent complications.


What other ways am I able to place my purchase order?
As of now, ARESA is only able to support the online purchase of products. We are looking to expand the order placement channels in the near future.


Where can I find my order ID?
Order IDs can be located in your confirmation email. You can also locate your order IDs at your account page.


What happens if I would like to request for an item that is not available/out of stock?
Reach out to us using the message box provided in the Contact Us tab.
Alternatively, you may email to info@aresa.sg and we will look into the matter as soon as possible.


What happens after I made my purchase orders?
After you made your purchase order, you should receive an order confirmation email.
Your purchase will arrive at your doorstep within 3 to 5 working days (Mondays to Fridays only, public holidays and weekends excluded).


How long after order confirmation will I receive my items?
Your purchase will arrive at your doorstep within 3 to 5 working days (Mondays to Fridays only, public holidays and weekends excluded). Delivery timing might extend due to unforeseen circumstances (e.g. extreme weather, influenza outbreak) or during Sales period.


What do I do if I received a faulty product?
ARESA ensure that our products are in good condition. We do a quality check before shipping them out from our warehouse. However, we do understand that during the transportation of the items, the product condition might deteriorate. If this happens, contact ARESA immediately at sales@aresa.sg with your name, order ID and image of the faulty item.

Approvals for refunds are not guaranteed as to prevent foul play. We will review it case by case basis.

 

Payment


Will safety and security be a concern when I shop at ARESA?
ARESA strives to provide a safe and secured shopping experience for all our customers. We work closely with Braintree, a PayPal subsidiary to make sure that all transactions are secured. Our website is also SSL-certified to allow customers to have a peace of mind when buying on our website.

ARESA will never ask you for your credit card information. We will only confirm, but never ask, for your credit card information. If such cases occur, please email ARESA at info@aresa.sg.


What methods do I have to purchase products on ARESA?
Members are able to purchase products on ARESA by using a credit card or using funds in their ARESA Wallet.


Can I change my payment or delivery method?
For now, ARESA has standardised the payment gateway and delivery method.
We are looking to include more payment and delivery methods to enhance customer experience.


What payment methods are available?
Cards on Visa and MasterCard can be used on ARESA portal.
Currently, we do not accept American Express but we are looking for ways to expand to other payment methods.


Will there be other surcharges?
ARESA charges a $3.50 delivery charge for orders under $50, $0.50 for orders above $50.
Please check if there are any surcharges on your end for your bank transactions. ARESA will not bear these surcharges.

 

Delivery and Collection


What will the delivery process be like?
After receiving your order confirmation email, your purchase will arrive at your doorstep within 3 to 5 working days (Mondays to Fridays only, public holidays and weekends excluded).


For Small Orders
For small orders, purchases will be delivered via SingPost within 3 to 5 working days and the delivery timing will be Monday to Friday, 9am to 6pm.

Upon any unsuccessful deliveries, a delivery advice will be slipped underneath your door, you can then proceed to collect your purchase from the designated post office. As collection timing may vary, it is advisable to check the timing before going to the post office to collect.

You shall bring along your NRIC or identification card, and delivery advice, as well as any other identification documents required by the relevant postal administration.

Please collect your purchased item(s) from the SingPost office within 7 days, if not, your purchase will be sent back to us and you will have to arrange for a self-pick-up from our head office.


For Large Orders
For large orders, our staff will contact you within the next 48 hours to set up a suitable date and time. If you are not around for collection, our staff will call you to set up a designated date and time for re-delivery. A surcharge of S$10 will be imposed for the re-delivery. The surcharge will be collected in cash.

If you are not around during the re-delivery, your purchase will be sent back to our head office and a $10 surcharge will still be imposed when you arrive for self-collection. Our head office is located at:

The Sail @ 6 Marina Boulevard
Tower 2, #42-22
S018985


When do you deliver?
ARESA only conducts deliveries from Monday to Friday.
We are closed on Saturday, Sunday and Public Holidays. Deliveries might take a longer time during a sales period.


Where do you deliver to?
Currently, ARESA is only available in Singapore. We are looking to expand into other parts of Southeast Asia. Stay tuned.


How much is the shipping fee?
Currently, the delivery charges are S$3.50 for orders under S$50 and S$0.50 for orders over S$50.

Delivery charges will be applied if the minimum amount of purchase is not met after discounts.

For large orders, there will be a S$10 surcharge during the re-delivery if you are not around for collection during the first arranged delivery. Our staff will collect cash from you upon the re-delivery.

A S$10 surcharge will still be applied if you are self-collecting your orders after a failed re-delivery.


Will there be a re-delivery charge?
For small orders, your purchase will be sent back to us by SingPost if you have not collected them from the designated SingPost office within 7 days after an unsuccessful delivery. There will be no re-delivery and you can only opt for self-collection through email via sales@aresa.sg.

For large orders, if you are not around for collection for the first delivery, our staff will contact you to set up a designated date and time for re-delivery. A surcharge of S$10 will be imposed for the re-delivery. The surcharge will be collected in cash.

If you are not around again during the re-delivery, your purchase will be sent back to our head office and a $10 surcharge will still be imposed when you arrive for self-collection. Our head office is located at:

The Sail @ 6 Marina Boulevard
Tower 2, #42-22
S018985


Can I opt for self-collection? How do I need request for it?
Yes. After receiving your order confirmation email, please email sales@aresa.sg to declare that you want to opt for self-collection. Please state down your preferred date and time (Working hours: 10am to 7pm, Mondays to Fridays), along with your name, contact number and order ID in the email.

Self-collection will be at our head office which is located at:

The Sail @ 6 Marina Boulevard
Tower 2, #42-22
S018985

For purchases that were sent back to us due to unsuccessful deliveries, kindly email us at sales@aresa.sg with your preferred date and time, along with your name, contact number and order ID.


I have not received my items even after the stipulated timing, what can I do?
ARESA strives to ensure that all products arrive within the stipulated timing and will immediately update on the delivery status due to unforeseen circumstances to our customers. All items may also be subjected to inspection which may require additional days

Please contact sales@aresa.sg with your order number if you do not hear from us after the stipulated timing and we will get back to you as soon as possible.


What do I do if I receive an item with defects like cracks and damaged?
Due to the nature of the product sold, we do not accept product return to prevent tampering of the product. However, during self-collection at ARESA’s warehouse, we do allow on-site product return.

Customers may choose to email sales@aresa.sg with their name, order number and photo(s) of the defected product. ARESA will assess the situation on a case by case basis.


Is PO BOX a viable delivery location?
To ensure your orders arrive safely, we do not ship to PO Boxes. Please choose a residential or office address to which we can ship your order.


I have missed the product collection as I was not at home, what should I do?
For small orders, we will be using SingPost for our deliveries. Upon any unsuccessful deliveries, a delivery advice will be slipped underneath your door, you can then proceed to collect your purchase from the designated post office. As collection timing may vary, it is advisable to check the timing before going to the post office to collect.

You shall bring along your NRIC or identification card, and delivery advice, as well as any other identification documents required by the relevant postal administration.

Please collect your purchased item(s) from the SingPost office within 7 days, if not, your purchase will be sent back to us and you will have to arrange for a self-pick-up from our head office.

For large orders, our staff will contact you for a rescheduling. A re-delivery fee of SGD$10 will then be charged.

 

Product Returns


What happens if I received an incorrect or defective items?
For defective items, customers must inform ARESA immediately upon receiving the product. Contact us at sales@aresa.sg with your name, order ID and the image of that particular product. Approval for refunds or product return will not be guaranteed as to prevent foul play. ARESA will review on a case by case basis.

For incorrect items, inform ARESA immediately. Contact us at sales@aresa.sg with your name, order ID and the image of that particular product. ARESA will get back to you with the correct item as soon as possible, without additional charge.

The product must be in its original purchase condition, packaging must be unopened and not defaced in any manner. For set items, a whole set must be returned together. ARESA will not allow product return or refund on opened or used products.


I changed my mind about the products I have ordered, can I return it or ask for a refund?
ARESA does not accept returns if you changed your decision about a product. Once the purchase has been made, refund and cancellation of the item(s) purchased are not possible.
This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable.

 

Others


How fast will I get a reply to my enquiries?
ARESA goes through all customers’ enquiries one by one. In cases whereby there are large volume of enquiries, it will not be possible to reply to all enquiries immediately. However, rest assured that ARESA will read through your enquiries/emails in due course and get back to you as soon as possible.

Messages and emails that are offensive will not be entertained.


Are ARESA’s products authentic?
All ARESA products are 100% authentic. ARESA ensures that our products are authentic by working with reputable suppliers in Korea.


Is it safe to shop with ARESA? Will my personal information be shared with third parties?
ARESA uses the information provided by you to enable a personalised experience that delivers the services that are most relevant and helpful to you, in order to improve the quality of our service. We will not sell, rent, or lease mailing lists or other customer data to others and we will not make your personal information available to any unaffiliated parties, except to agents and/or contractors who may use it on our behalf or in connection with their relationship with us (for example, delivery or payment).


I can’t seem to find the product I like.
ARESA will like to serve you better. If you cannot find the product you are looking for, please contact us at info@aresa.sg or leave us a message using the Contact Us tab.

It will be recommended to state down the product’s brand and name, as well as the reason why you think ARESA should have the product. It will greatly increase our efficiency to serve you better!


Does ARESA offer product samples?
Right now, we do not offer product samples. However, ARESA will be integrating product samples into our portal soon to bring more value to our customers.