We collect information about our users directly from you. We use the information primarily to provide you with a personalized experience that delivers the services that are most relevant and helpful to you and to ensure the quality of service.
When you register for our services or order products as a guest, it is necessary to provide some personal information, for example, your name, address, phone number, email address, payment card information, and/or certain additional categories of information. ARESA will keep some of this information in a contact database for future reference, as needed. We may use certain information you provide to offer you products and services that we believe may be of interest to you.
ARESA will also collect information of those you know, for example, your recipient’s contact information. We may collect these contact information about your friends and family members when you participate in ARESA’s Invitation Reward System. In this reward system, we may send a message to your invitee on your behalf. Please ensure that the email addresses that you submitted are individuals with whom you have a personal relationship with and would like to receive messages from you.
However, ARESA will not ask for your credit card information. We will only confirm, but never ask, for your credit card details. If anyone who fraud themselves as an ARESA staff to ask for your credit card information, please do not divulge them.
Social media pages of ARESA may collect information about you, and under your consent, about your friends through surveys, application forms and other forms of data collection methods to help us serve you better.
The personal information we collected from you will be used to: (1) process your online purchase and orders (2) open your account with ARESA (3) enhance your online experience with content customized to your preferences (4) help us serve you better (5) enable you to post product reviews (6) improve our website and its services to serve you better (7) help us better understand the demand of our customers (8) process the rewards that you have gained by participating in the Invitation Reward System (9) improve purchase decisions of our visitors (10) collaborating with partners and other third parties to organise joint marketing and promotional events, which may require us to disclose your information to such third parties.
Product reviews made by you will be displayed in ARESA’s website or used by ARESA to market the product in public. If it is uncomfortable for you, please do not participate in the product reviews.
Our website contains cookies, a small data file stored on your website or device, to remember you and your online purchases when you return to the website.
We will not disclose our customer mailing lists to others, and we will not make your personal information available to any unaffiliated parties, except our approved agents and contractors (e.g. marketing, logistics or payment).
Personal information about you may be shared to our partners and trusted third parties such as (1) contractors, who we work with to handle parts of our business because of their expertise. They help ARESA in functions like payment, logistics services, sending mobile messages, monitor site activities, maintaining the database and provide consulting services. (2) brand partners, who we work with to help them better understand your preference and offer products that may be of interest to you. (3) law enforcement agencies, who we work with to protect our customers, the public and our business.
In the event whereby we acquired or merged with other business entities, sold or transferred our business assets or restructure our company, this personal information may be shared.
ARESA do our best to protect our clients’ data using a variety of technical security measures. However, please note that we do not guarantee that unauthorized persons will always be unable to defeat our security measures.
Please contact us via email at firstname.lastname@example.org if you have any concerns related to this policy.
Personal Data Protection Act
ARESA takes Singapore’s Personal Data Protection Act (PDPA) seriously. We will collect all personal information in accordance to the PDPA.
You may request to access your personal data by submitting your request to ARESA at email@example.com. Once we have confirmed your identity, we will proceed to fulfil your request within 30 days. If there are any circumstances whereby we couldn’t fulfil the request within the timeframe, we will inform you of the nearest possible date.
We will be charging a fee of SGD$30 for your request pertaining to the accessing or correcting your personal data with ARESA.
You may also request to withdraw your consent for ARESA to collect, use and/or disclose your personal data. Please send the request to firstname.lastname@example.org and we will fulfil the request within a reasonable timing. However, if the withdrawal of your consent may result in legal consequences, ARESA might not be able to continue your existing relationship with us.
If you have any queries on PDPA and how we manage your personal information, please feel free to contact ARESA at email@example.com
The policy on PDPA was updated on 25th November 2015.