Where do you deliver to?
Currently, ARESA is only available in Singapore. We are looking to expand into other parts of Southeast Asia in the near future.
When do you deliver? How long does it take?
ARESA only do deliveries on Monday to Friday. We are closed on Saturday, Sunday and all public holidays.
Orders on the day will only be processed the next working day (e.g. Orders on Friday will only be processed on Monday).
Deliveries will take approximately three to five working days and may take longer during sales period.
How much is the shipping fee?
Currently, the delivery charges are S$3.50 for orders under S$50 and S$0.50 for orders over S$50.
Delivery charges will be applied if the minimum amount of purchase is not met after discounts.
For large orders, there will be a S$10 surcharge during the re-delivery if you are not around for collection during the first arranged delivery. Our staff will collect cash from you upon the re-delivery. A S$10 surcharge will also be applied if you are self-collecting your orders after a failed re-delivery for large orders.
Will there be a re-delivery charge?
For small orders, your purchase will be sent back to us by SingPost if you have not collected them from the designated SingPost office within 7 days after an unsuccessful delivery. There will be no re-delivery and you can only opt for self-collection through email via email@example.com.
For large orders, if you are not around for collection for the first delivery, our staff will call you to set up a designated date and time for re-delivery. A surcharge of S$10 will be imposed for the re-delivery. The surcharge will be collected in cash.
If you are not around again during the re-delivery, your purchase will be sent back to our head office and a $10 surcharge will still be imposed when you arrive for self-collection. Our head office is located at:
38 Jalan Pemimpin
What is the delivery process like?
After receiving your order confirmation email, your purchase will arrive at your doorstep within 3 to 5 working days (Mondays to Fridays only, public holidays and weekends excluded).
For small orders, purchases will be delivered via SingPost and the deliveries timing will be Monday to Friday, 9am to 6pm.
When there are any unsuccessful deliveries, a delivery advice will be slipped underneath your door, you can then proceed to collect your purchase from the designated post office. As collection timing may vary, it is advisable to check the timing before going to the post office to collect.
You shall bring along your NRIC or identification card, and delivery advice, as well as any other identification documents required by the relevant postal administration.
Please do collect your purchase from the SingPost office within 7 days, if not, your purchase will be sent back to us and you will have to pick up your purchases from our head office. You will have to email firstname.lastname@example.org with your name, order ID, products ordered and your contact ID with your preferred date and time (Working hours: 10am to 7pm, Mondays to Fridays).
For large orders, our staff will contact you within the next 48 hours to set up the date and time, if you are not around for collection, our staff will call you to set up a designated date and time for re-delivery. A surcharge of S$10 will be imposed for the re-delivery. The surcharge will be collected in cash.
If you are not around during the re-delivery, your purchase will be sent back to our head office and a $10 surcharge will still be imposed when you arrive for self-collection. Our head office is located at:
38 Jalan Pemimpin
Can I opt for self-collection? How do I need request for it?
Yes. After receiving your order confirmation email, please email email@example.com to declare for self-collection. Please do note down your preferred date and time (Working hours: 10am to 7pm, Mondays to Fridays), along with your name, contact number and order ID. Self-collection will be at our head office which is located at:
38 Jalan Pemimpin
For purchases that were sent back to us due to unsuccessful deliveries, kindly email us at firstname.lastname@example.org with your preferred date and time, along with your name, contact number and order ID.
I have not received my items after the stipulated timing, what can I do?
ARESA strives to ensure that all products arrive within the stipulated timing and will immediately update on the delivery status due to unforeseen circumstances to our customers.
Please contact email@example.com with your order number if you do not hear from us after the stipulated timing and we will get back to you as soon as possible.
What do I do if I receive an item with defects like cracks and damaged?
Due to the nature of the product sold, we do not accept product return to prevent tampering of the product. However, upon receiving the product from the delivery personnel for large orders, or self-collection at ARESA’s office, we do allow on-site product return.
Customers can email firstname.lastname@example.org with their name, order number and photo(s) of the defected product. In order to prevent foul play, ARESA will assess the situation on a case by case basis.
Is PO BOX a viable delivery location?
To ensure your orders arrive safely, we do not ship to PO Boxes. Please choose a residential or office address to which we can ship your order.
What happen if I received the incorrect or defective items?
For defective items, customers must inform ARESA immediately upon receiving the product. Contact us at email@example.com with your name, order ID and the image of that particular product. Refund and Product Return will be assessed on a case by case basis in order to prevent foul play.
For incorrect items, inform ARESA immediately. Contact us at firstname.lastname@example.org with your name, order ID and the image of that particular product. ARESA will get back to you with the correct item as soon as possible, without additional charge.
For product returns or refunds to be applicable, the product must be in its original purchase condition, packaging must be unopened and not defaced in any manner. For set items, a whole set must be returned together. ARESA will not allow product return or refund on opened or used products.
I changed my mind about the products I have ordered, can I return it or ask for a refund?
ARESA do not accept returns if you changed your decision about a product. Once the purchase order went through, refund and cancellation of the purchase are not possible.
ARESA’s return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable.